Purchase and Payment
You should carefully read the item detail page and review information such as price, option price, (overseas) shipping charges, import duty, etc. and terms and conditions for sales before purchasing an item.
We take no responsibility and assume no liability for any loss or damages to a buyer arising from shipping information and/or payer information entered by the buyer or wrong remittance by the buyer in connection with the payment for the items purchased. We reserve the right to check whether a buyer is duly authorized to use certain payment method, and may suspend the transaction until such authorization is confirmed or cancel the relevant transaction where such confirmation is not available.
If the country of the seller is different from the country of the buyer, the buyer is considered the importer of record and must comply with all laws and regulations of the country in which the buyer is receiving the goods. Buyers should make sure that they can lawfully import the item into the buyer’s country before purchasing the item.
Buyers may be subject to import duties and taxes, which are levied once a shipment reaches the buyer’s country. In principle, additional charges for customs clearance must be borne by you if not specified otherwise in the item detail page explicitly; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country–please contact your local customs office for further information.
Your privacy is important to us, and we know you care how information about your order is used and shared. We would like our international buyers and sellers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Also, the company or sellers may provide certain order, shipment, and product information–such as titles–to our or their international carriers, and such information may be communicated by the carriers to customs authorities to facilitate customs clearance and compliance with local laws. Customs authorities require us or sellers to state the value of the purchased item directly on the package.
On receipt of the payment from the buyer, the Company shall instruct the seller to take necessary actions for delivery and the seller should ship and enter delivery information including the name of the delivery company, the tracking number, etc. through MerryGoRound Sales Manager within 5 calendar days from the date of the delivery instruction. If the seller fails to do so, the Company may cancel the transaction and shall not be responsible or liable for any loss or damages to the seller due to such cancellation.
Sellers shall take all reasonable actions for buyers to receive purchased items within the time period specified by the seller on the item detail page. If a seller fails to deliver the purchased item within such period or the item was not received by the buyer due to a reason not attributable to the buyer (such as delivering to the wrong address), the seller shall bear all liabilities relating thereto. If any transaction is cancelled due to a reason attributable to the seller (e.g. non-delivery of the purchased items), the Company may take actions against the seller.
In the absence of a delivery timeline by the seller, all local sales and deliveries shall be subjected to the following timeline: a) seller to initiate shipment within 5 calendar days from payment confirmation b) items are assumed to have been delivered successfully in the absence of customer complain after 7 calendar days from shipment date. c) transaction is deemed completed/done after further 7 calendar days (without prejudice to the buyer or seller, when sale is completed, no complain shall be entertained from either side).
The Company may at its option provide overseas delivery service and other services related to delivery in association with third-party service providers. There is no default timeline set for oversea sales currently so oversea buyers need to refer to the seller’s policy concerning the shipment and delivery.
Cancellation, Return and Refund
Buyers may cancel purchases at any time before shipment. Once shipped, purchases will be subject to return/exchange process rather than cancellation process.
Buyers may request for return of purchased items at any time within 7 days from the date of receipt. With respect to return-related matters, relevant laws and regulations shall prevail over the terms and conditions suggested by sellers.
Return costs shall be borne by the party attributable to the return request, such as:
- – the buyer, where the return is due to his/her change of mind; and
- – the seller, where the return is due to the defects in the item, delivery delay or delivery of the wrong or different item
For overseas purchases, return attributable to the buyer may not be practically possible due to high return costs. We or sellers take no responsibility and assume no liability for such cases.
Upon completion of the cancellation or the return process, the Company shall refund the purchase by immediately canceling the credit card transaction authorization in the case of payment by credit card or by transferring the amount paid by the buyer to the PayNow account of the buyer within 3 business days.