Ninja Van provides a doorstep service so do provide a valid local mobile phone number where possible so the delivery personnel can contact you when necessary. Ninja Van delivers within the time period of 0900 hours and 2200 hours, except on public holidays where there is no delivery. (Where necessary, in the case of delivery to areas not covered by Ninja Van, we will be engaging Qxpress as the delivery service provider.) Shipping fees are a flat $4.70 within Singapore (unless otherwise stated). Your parcel will be picked up by Ninja Van on Tuesdays and Fridays, depending on the day you place your order. An email with your parcel's tracking number will be sent to you by Ninja Van when your parcel has been picked up from us. You can track your parcel's movement here https://www.ninjavan.co/en-sg/tracking

If you've chosen store pickup for your orders, an notification email will be sent to you once it is ready for collection. Store Pickup is only available at our cafe located at:

16 Jalan Lembu #01-09

Singapore 499097

Tel: 99499097

Opening hours:

Weekdays: 8:30AM to 5:30PM

Weekends/PH: 9:00AM to 4:00PM

Refunds are not allowed.

Unfortunately, we do not accept returns for coffee orders. Also, we are unable to cancel your order if the incorrect shipping address was provided during the purchase. We thoroughly check through our coffee packaging before we ship them out and hence, the item(s) delivered are not returnable/exchangeable. Damage due to shipping will be in the carrier's liability.