Domestic Shipping Policy Shipment processing time All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. **Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
FedEx Standard	3-5 business days	Free
FedEx Two Days	2 business days	$12.95
FedEx Overnight	* 1-2 business days	$19.95

* Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Damages My First Steps is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

No refund will be entertained once payment is made. Defective product will be replaced when proof is provided and validated.

Cancellation Policy: Once payment has been made, no cancellation is allowed. Return/Exchange Policy: Product must be returned in original packaging if it is found not to be in working order when received. If any physical damage is found kindly take a picture and send to our vendor email address.